Order Changes or Cancellations:  Due to the high volume of orders that are rapidly processed  it is not possible to make additions, changes, deletions or cancellations to orders once submitted and paid for.
 

Minimum Order Requirement:  We do not have minimum orders but we add a $6.00 handling fee to cover special handling on smaller orders.
 

Out of Stock:  Creaciones Angelicales, reserves the right to substitute or cancel an order if an item is out of stock, you will be notified via email.  If substitutions are available we will make you aware but will not ship without your permission.  If unable to ship or substitute total monies will be credited to your card immediately. If you paid by postal money order or cashier's check, we will mail you a check ASAP if deposited or will send back the check or money order if we have not. 
 

Why do I need to leave a message when I call?  We feel that we should have knowledgeable representatives answering your questions.  Sometimes this means that they are working with others and cannot answer your call at that time.  Please leave a message and one of our reps will contact you as soon as they become available.  In many cases, emails are quicker to receive an answer than phones because we do have people that work emails in the evening where we only have a few reps that answer phones.
 

Samples vs. Product Shipped:  We cannot guarantee that samples will match the product unless we are notified in advance. The request for matching samples sent must be in writing on your invoice so if we feel there might be a problem, we can contact you in advance and let you know of potential problems.   We will not be held responsible for this step not being taken in the order process and items will not be returnable - no exceptions.

Design Flower Changes:  We have designed our stress buster service for minor changes to the design you have chosen.  Larger changes i.e. different flowers or a totally different design may carry extra charges especially if the flowers you are requesting needs to be shipped in to finish your new design.  You will be working closely with your designer and she can help you with any changes that may occur and cost effective ways to complete them.

Rush Designed Wedding Flowers:  Place your order with "Call Me" option and enter your date needed in the special instruction box.  It is important that the florist scheduler sees exactly what you want and your timeline to be able to check all schedules and see if she can match you with a designer.  You will be contacted by phone with options.